Feedback from six residents

Six residents have given us feedback on their experience at Røntofte. Below you can read the answer from the survey we did in the end of 2014. The questions and answers are translated from Danish.

On your first day, how did you experience being received at Røntofte?

Great reception. Got picked up by J in a car at Snekkersten station, which I was very happy about, since I was afraid and in unfamiliar surroundings. I had never been in the area.

Is there something you wish to accentuate, which made you feel welcome?

The guard had a strong character, which made me feel safe. [the guard] was supporting and at the same time provided me with information about disconnecting the GPS and not to inform the address to others. I got some time alone with J, so I could have a good cry, since I was relieved to be at a good and safe place.

Is the something you whished were different?

I wish we had specified limits such as having the meeting of residents at the same time and day of the week and a staff member present in the daytime during the weekend. Access to leisure-time facilities during the weekend.

”Since 2018 we have had a fixed member of staff available in the weekends and a arranged time and day for the meeting of residents” greeting the administrator.

How do you experience the everyday life at Røntofte?

Busy, with a lot of different people. Every day is different, depending on who’s in the house. You have a rich opportunity to mark the day and make sure it’s a good one.

What do you which to accentuate as being good at Røntofte?

A good room, build up by supervision from T, Me, Su, Marianne and He. The house is characterized by its need to be home like. The staff is very supporting.

“since 20018, you are assigned a fixed psychologist and group therapy once a week.” – the Administrator.

What do you think we can do better?

The planning of the week. A fixed follow-up with the social worker, pedagogue, healthier food, less calories, less sugar for breakfast. Clearer rules for visitors.

“since 2018 you have a fixed course with the social worker and pedagogue. Today we make healthy organic food by a trained kitchen assistant. We also have very clear rules regarding visitors” -. Administrator.

Is there anything you wish to add?

Røntofte exceed my expectations from a crises centre. It is great that you remind us that life can become better and appeal to our wishes and dreams. Mirianne, Merete, Su tell us to find -happiness with ourselves. Give safety *heart*.

On your first day, how did you experience being received at Røntofte?

I was received by a person whom made me feel like an equal. It is a bug house with a cosy environment. I meet a positive staff and positive residents, that seemed happy to be part of the house. I have not meet anyone who didn’t since.

How do you experience the everyday life at Røntofte?

You make friendships with equals. I experience the everyday life as eventful. You are in a good environment, where that have positive expectations for you. You develop and become part of a a breath-taking development, both intellectually and personally.

What do you which to accentuate as being good at Røntofte?

You are in a stimulating environment. There are teachings and courses which I previously haven’t acquainted but effects my new situation in a positive way.

What do you think we can do better?

That is difficult to answer, since the house is marked by a breath-taking development, enthusiastic people and a good atmosphere.

On your first day, how did you experience being received at Røntofte?

I arrived at 19:30 and Ru received me and my child She was friendly and accommodating. She helped me with the pushchair and showed me into the office. It was nice that she was very definite and did not give too much information when you arrive in crisis and cannot take much information in.

Is there something you wish to accentuate, which made you feel welcome?

Her distinctness and the atmosphere in the house. You are not asked all sorts of things. Another resident welcomed us and told us to just knock on her door during the night if needed. To talk to Marianne after a couple of days. Her persona and experience mean a lot to me and the decision I have made.

How do you experience the everyday life at Røntofte?

There are some fixed routines, which I find important. When you are separated from your ”normal” day, you might experience a void. Therefore, it is nice to have other things that you oversee and things you can participate in. (Yoga, coach and psychology)

What do you which to accentuate as being good at Røntofte?

The mood is positive. The tone of the house is positive, both residents and staff. The staff is professional. You quickly feel at home.

Is there anything you wish to add?

I feel grateful to be at Røntofte.

On your first day, how did you experience being received at Røntofte?

I felt safe the first time I arrived in Røntofte. I was under a lot of stress at the time and was confused so it was a good feeling to feel.

Is there something you wish to accentuate, which made you feel welcome?

The first people I met when i came to Røntofte were very welcoming.

Is the something you whished were different?

I’m still new to Røntofte and getting used to the center and still getting to know the other women. So can’t think of anything different at the moment.

How do you experience the everyday life at Røntofte?

My daily life at Røntofte is different every day because I have sprogskole some days and other days I go to work.

What do you which to accentuate as being good at Røntofte?

I like the fact that I feel safe in Røntofte.

Is there anything you wish to add?

I don’t wish for anything different. I think it’s good the way it is were the staff is trying to make everybody feel secure and safe and at home.

On your first day, how did you experience being received at Røntofte?

It was ok, I had many thoughts about how it would be. The way they received me, was much better than I had anticipated

Is there something you wish to accentuate, which made you feel welcome?

In the beginning I was nervous abut the future. Whether it would be good or bad. Now I feel like it will be good.

Is the something you whished were different?

My problems 😊

How do you experience the everyday life at Røntofte?

It’s good to be here, because there’re other residents and staff-members you can spend time with. It is nice to spend time with other residents and to have the opportunity to be yourself if you wish to.

What do you which to accentuate as being good at Røntofte?

To think about the future and spend time with people.

On your first day, how did you experience being received at Røntofte?

I was picked up at Snekkersten station. Everyone was friendly. They made sure I had clothing, food and everything else. Everything was strange but people were very friendly.

Is there something you wish to accentuate, which made you feel welcome?

I could feel the warmth in the eyes of Li, when I was picked up. It gave me safe feeling.

How do you experience the everyday life at Røntofte?

Everyone is nice and ready to help. The entire staff tries to keep a system and order. They try to give us good experiences.

What do you which to accentuate as being good at Røntofte?

Community is highly valued. It gives you a feeling of being home, when eating breakfast and dinner together.

What do you think we can do better?

You are all very nice and sweet. The manager at Røntofte is nice, and has the heart at the right place

Is there anything you wish to add?

I love all kind of flowers.